EXPERIENCE AND PRODUCT DEVELOPMENT
TRC is recognised for innovation in identifying new products and experiences that will be attractive for a destination — whether they be tours, trails, accommodation, visitor facilities, services or transport.
Experience and product development are what attract, excite and enable visitors to connect with and understand the people and places they are visiting. Similarly,
experience and product development enhance the quality of life for local people, providing them with recreational, social and economic opportunities.
Destinations can benefit from understanding what they currently have on offer, the uptake of existing products and experiences and where gaps and opportunities may exist to create new or enhance existing. It’s also about understanding what makes your destination desirable and stand out from the crowd, and how can this be developed, enhanced and packaged.
Product and Experience Development Delivery
TRC can provide project design and delivery, resulting in realisation of product and experience development recommendations and actions. This phase can include:
- Concept design
- Assessment of viability
- Financial analysis and projections
- Economic impact assessment
- Social and environmental assessment
- Risk assessment
- Business planning and Business Cases
- Project management
- Training and mentoring.
WHAT WE DELIVER
TRC can undertake a range of activities to help you on your experience and product development journey, from audits and stakeholder engagement through to realisation and making it happen.
NEW ZEALAND SPECIFIC SERVICES
The Regional Business Partner (RBP) network connects New Zealand businesses with local people and knowledge that can support their growth ambitions. Businesses consult with RBP Growth Advisors to formulate an action plan and, in some cases, can access subsidised business capability services.
Through the RBP, TRC can support you in both business recovery and growth.
WHAT’S IN IT FOR YOU?
Understand the current visitor offer, how it aligns with target markets, where there are opportunities, gaps and challenges to consider
Review what other Destinations are offering to understand how your unique proposition will make your Destination stand out from the crowd
Work together to develop and define your experience product
Redefine your experience product and understand the potential costs and resources required
Gippsland Destination Management Plan
Janet and the TRC team did a great job with the Gippsland Destination Management Plan and I would recommend them to any regional tourism organisation.
Kokoda Track Maintenance Program and Operations Manual
The TRC team mobilised rapidly to PNG to assess and repair Kokoda Track bridges severely damaged in the very heavy wet season of last year being choppered into the remote rugged terrain of the Track. Working in very well with The Kokoda Track ity Rangers, Kokoda Initiative and local communities their efforts and skill contributed greatly to the Kokoda Track being ready for the 2019 trekking season. Remote communities also benefited from being reconnected across the often treacherous river crossings. TRC also helped build the capacities of The Kokoda Track ity Rangers and local communities to explore ways for future sustainable bridge building and general track maintenance works. The resultant Track Operations Manual produced by TRC is expected to be a valuable guide for future Kokoda Track works.
Queenstown Trails for the future 2015-2025
From the outset the TRC team were responsive, intelligent, forward thinking and always available. The Queenstown Trails Trust worked with the TRC team in 2015 to craft a 10 Year Strategic Plan. The nature of our business involves very important stakeholders, great vision and many face to face meetings to form our plan. . The result of this partnership being a very robust and well thought out plan that we are proud to utilise to assist us in setting the future path of the Queenstown Trails Trust. Interestingly – TRC also formulated the original Trails Trust plan way back in 2004 – it was great to have the opportunity of working with TRC again as they truly understand our business.
Brook Waimarama Sanctuary Visitor Experience Strategy
TRC delivered a quality Visitor Experience Strategy for our organisation in a short timeframe. They took a practical approach that included gaining insight from the project’s key stakeholders and tied together the various elements of the project’s vision into a cohesive, actionable strategy.
Baw Baw Destination Action Plan, Marketing Plan & Recreational Vehicle and Tourism Signage Plan
TRC’s expertise in developing successful strategies regarding visitor economies and regional tourism proved extremely helpful to Baw Baw Shire Council when it sought guidance in enhancing its own Tourism Marketing Strategy, as well as in creating detailed action plans for three hero destinations across the Shire.
Destination Management Plan for Destination Southern NSW
TRC prepared and finalised our Regional Destination Management Plan on time and on budget. TRC provided great professional advice throughout the project – they also took on board the view and guidance we gave. From the outset we wanted a strong partnership with our contractor and that is exactly what we got from TRC – beginning to end.
Wellington Regional Trails Framework
In 2017 TRC worked with land managers and stakeholders from around the Wellington Region to develop the Wellington Regional Trails Framework. TRC’s destination management expertise, experience and professional approach was critical to the success of this ambitious project, that has seen 11 different agencies align their approaches and come together to move Wellington from an ‘under the radar’ network of tracks to a world class trails destination for residents and visitors alike.
Concept Plan for Adventure Cycling in the Tjoritja/West MacDonnell National Park
TRC Tourism’s Concept Plan for Adventure Cycling in the Tjoritja/West MacDonnell National Park exceeded expectations. The case it presents for a new, nationally significant tourism product is so compelling it has attracted immediate government investment and presents exciting opportunities for private investors and Aboriginal Traditional Owners.
Hamilton and Waikato Tourism Opportunities Plan
During 2016, the TRC team worked with Hamilton & Waikato Tourism and regional stakeholders to develop a comprehensive Tourism Opportunities Plan to identify opportunities for new and improved visitor experiences that had the greatest potential to drive growth. The TRC team brought significant experience in destination management and planning and a fresh perspective to the project. They were excellent to work with, engaged effectively with stakeholders and applied critical insights and analysis to complex issues.
Tourism Infrastructure Audit for Northern Tasmania
Tourism Northern Tasmania set out to define the private and public sector investment needed to sustain intelligent growth in the visitor economy for the region. TRC and their associates provided the well-rounded analysis, consultation and reporting that resulted in a clear vision of what to develop, where across Northern Tasmania. Less than six months from endorsing the final work and we are already seeing significant progress on three key infrastructure projects as well as active interest from private sector investors to take on opportunities profiled in work.
Mulligans Flat Woodland Sanctuary Concept and Interpretation Plan
I really appreciated the TRC Team’s professional and honest opinions in the final report and the thorough and thoughtful approach with our stakeholders.
Coastal Pacific Trail Feasibility Assessment
With the November 2016 Kaikoura Earthquake, a potential opportunity was raised to develop a cycle trail from Picton to Kaikoura. TRC were engaged to perform an initial feasibility investigation. TRC were very professional and were able to provide independent guidance in their report on how governance structures should be set up should the project proceed, with likely jobs generated for the region. They delivered on time and to budget.
Visitor Experience Strategy for Tidbinbilla Nature Reserve
In engaging TRC Tourism the ACT Parks & Conservation Service was seeking to develop a holistic Visitor Experience Strategy for Tidbinbilla Nature Reserve. As an iconic destination Tidbinbilla is ideally positioned to leverage from the emerging nature based tourism appetite for authentic experiences in a natural setting. Working with all stakeholders in a collaborative, intuitive manner TRC Tourism delivered a high quality outcome. A strategic blue print for the future.
New Zealand National Wetlands Trust Feasibility Study
Being a nationally significant project that will rely on tourist visits for its long-term financial sustainability, it’s crucial we get the best advice from professionals in the industry. TRC was our first port of call for a reality check on the feasibility of our proposal.
Get in touch, we look forward to discussing your challenge.